Why Your Clients Choose Text, and Why It Benefits You

Customer expectations are changing faster than ever. By equipping your clients with the right platforms, you can help them reduce costs, scale operations, and improve customer satisfaction while creating new growth opportunities for your business.

Text products were built for this exact moment: platforms that solve your clients’ biggest challenges while opening new revenue streams for you.

Why your clients need Text products

Your clients are under pressure to provide fast, reliable, and measurable customer service. With rising service expectations, sudden traffic surges, and strict compliance requirements, they need more than a patchwork of tools — they need a platform built to handle it all. That’s where Text comes in.

Omnichannel service in one place

Text gives your clients a unified system for chat, email, SMS, and social. Agents see the full communication history across channels, which means faster resolutions and better customer experiences.

AI-powered efficiency

From handling FAQs and processing orders to suggesting replies in real time, AI chatbots and Copilot eliminate repetitive work. This lets your clients’ teams scale without adding headcount while keeping CSAT consistently high.

Scalability without limits

Elastic infrastructure powered by Google Cloud, Kubernetes, and global CDNs ensures clients can handle millions of interactions — even during sudden spikes — without downtime.

Compliance-first operations

With 256-bit encryption, role-based access, SSO, and compliance with GDPR, PCI, and CCPA, your clients can deliver world-class service without compromising trust or security.

Fast ROI with smooth migration

Text products deploy in days, not months. Zero-downtime migration means clients keep serving customers while switching over. Built-in analytics dashboards then prove ROI with clear SLA, CSAT, and revenue metrics.

In short, your clients need Text products because they don’t just make customer service easier — they turn service into measurable business growth.

The real value clients see with Text

It’s not enough to promise efficiency. Clients expect hard numbers that prove value. With Text, those numbers speak for themselves. Businesses using Text products consistently achieve measurable improvements in service quality, operational efficiency, and revenue growth.

Faster service

Clients report a 96% reduction in first response time (FRT) after switching to Text. Faster answers mean happier customers and stronger client loyalty.

Higher satisfaction

Text users achieve 98% customer satisfaction (CSAT) — a benchmark that proves the platform doesn’t just work, it delights.

Lean operations

Automation and AI chatbots reduce workloads by up to 18%, allowing teams to handle higher volumes without adding staff.

Revenue growth

Text directly impacts the bottom line:

Wembley Stadium added $1.5M in revenue in just 8 months, achieving a 2335% ROI.
Read the full case study.

Sephora increased average order value (AOV) by 25% using proactive chat.
Read the full case study.

Funded Trading Plus maintained a 93% CSAT while reducing workload by 18% during a major industry surge.
Read the full case study.

Proven scale

In 2024 alone, Text managed 2.1B customer interactions and resolved 230M+ chats with AI chatbots. It’s a platform already trusted by 35,000+ businesses in 150 countries.

These results are a powerful sales tool: they show prospects what Text can do and the measurable outcomes they can expect.

Why it’s low-risk, high-reward for you

Migrations from current providers can be messy, adoption slow, and client trust fragile. Text removes those barriers.

• Fast deployment, faster wins
  Clients can go live in days, not months. One-click integrations, modular setup, and AI Copilot onboarding mean your clients see value almost immediately.
• Zero-downtime migration
  Switching platforms doesn’t interrupt service. Proven processes ensure data, workflows, and tickets move seamlessly while clients continue business as usual.
• Enterprise-grade infrastructure
  Powered by Google Cloud, Kubernetes, Akamai, and Cloudflare, Text scales elastically and keeps services online during the heaviest traffic surges.
• Compliance built in
  Text meets the strictest global standards — GDPR, PCI, CCPA — so you don’t need to worry about client objections around security or regulation.
• Dedicated partner support
  From onboarding to 24/7 expert assistance, Text provides the backing you need to support clients confidently.

In short: recommending Text isn’t a gamble. It’s a proven, low-risk way to deliver measurable client results while building predictable revenue for your business.

Conclusion 

Your clients need a platform that helps them scale faster, serve smarter, and stay compliant in an increasingly demanding customer service landscape. Text delivers exactly that: measurable improvements like 96% faster response times, 98% CSAT, and millions in additional revenue for brands worldwide.

The opportunity is just as strong for you as a solution provider. By selling Text products, you create recurring revenue, expand your service portfolio, and position yourself as a trusted partner who drives real transformation. With fast deployment, zero-downtime migration, and enterprise-grade security, it’s a solution you can recommend with confidence.

Text isn’t just software — it’s a growth engine. For your clients, it turns customer service into ROI. For you, it turns partnership into predictable, long-term business growth.

FAQ

Which channels does Text support out of the box?

Chat, email, SMS, and social—all in one view with full conversation history for faster resolutions and better CX.

How fast can we go live—and will migration cause downtime?

Go live in days, not months. Our zero-downtime migration seamlessly moves data, workflows, and tickets, so service stays uninterrupted.

Will Text scale for traffic spikes?

Yes. Built on Google Cloud with Kubernetes and global CDNs, Text handles millions of interactions and is trusted by 35,000+ businesses worldwide.

Is Text secure and compliant?

Absolutely. 256-bit encryption, SSO, and role-based access with GDPR, PCI, and CCPA compliance keep data protected and auditors happy.

How does AI improve service without adding headcount?

AI chatbots and Copilot handle FAQs, process orders, and suggest replies in real time—boosting speed and accuracy while letting teams scale efficiently.